What is your return policy?

All orders come with a 30 Day return window and orders returned within this window will be refunded 100% of the original purchase price.

For a Full-Refund/Exchange on the order/items just follow these steps:

-Package the items you are wanting to return along with a slip of paper with your Order Number, your full name, and a list of returned Items inside the box.

-For Exchanges, please specify that this is an Exchange and also state what item you would like to exchange the returned item for.

-Mail the package to the following address:

PupGrade
1490 N Belcher Rd.
ATTN: RTN
Suite L
Clearwater, FL 33765

Once we have received the package we will then process a full refund for your order/items returned.